Director Ramshorn

Director Ramshorn is a markhor and the Director of Zootopia Security Intelligence. He assigns Luther to the undercover "Rook" mission inside Zootopia Correctional Facility and later ends Luther's undercover career after his public exposure.

Background

Director Ramshorn is an elderly markhor with gray fur and curved horns that speak to his age. He has sharp eyes and fifteen years of experience running ZSI, handling more crises than most agents will ever see. His leadership style is direct and pragmatic--he understands the cost of the work his agents do and accepts it as necessary.

Season 3

S03E01: "Licence to Claw"

Following a Canal District warehouse raid that seizes stolen ZTA transit hardware and ZCF prison security equipment, Ramshorn briefs Luther and the Reacher team at the ZSI Field Office. He explains that the bypass nodes can override door locks, camera systems, and communication networks at ZCF.

Ramshorn assigns Luther to go undercover inside ZCF using the "Rook" identity:

• Mission scope: Investigation--identify breach planners, identify target, determine nature and timing of attack
• Rules of engagement: Observe and report; intervention only if lives are at immediate risk
• Dead drop location: Chapel, third pew, hymnals (Dixon retrieves)
• Timeline: Forty-eight hours to establish before first report expected

He specifies that Pawbert is in protective custody in a separate block and Luther will not have direct contact unless circumstances require it: "This is not a rescue mission."

S03E08: "A Wanted Mammal"

After Leodore Lionheart's defeat at City Hall, Ramshorn meets with Luther at ZSI Headquarters. He delivers difficult news: Luther's undercover career is over. His face is now publicly known. The Special Activities Division (SAD) is being dismantled, and every operation will be scrutinized.

Ramshorn asks: "Was it worth it?"

Luther, thinking of Pawbert, the pack, everything: "Yes."

Ramshorn offers Luther a new role: ZPD-ZSI liaison--visible, off-field work that matches his new public profile.

As Luther leaves, Ramshorn provides validation: "What you did at City Hall. The press room. The confession. It took courage. Don't let anyone tell you otherwise."

Season 4

S04E03: "Transfer"

Ramshorn approves Luther's request to transfer his liaison office from ZSI headquarters to ZPD Precinct One. When Luther frames it as practical---better coordination, faster response times---Ramshorn sees through to the real reason: a shorter commute from the Pawthorne estate to be closer to Pawbert.

Ramshorn observes: "You're going domestic." Luther deflects: "I'm adjusting my operational parameters." Ramshorn: "You're going domestic."

He approves the request, acknowledging Luther has given the agency "more than most mammals give in three careers." His parting advice: "Take care of him. And let him take care of you."

Personality

Ramshorn is pragmatic, direct, and experienced. He does not waste words or offer false comfort--he presents situations as they are and trusts his agents to handle the reality. He understands that undercover work requires sacrifice and does not minimize the cost, but he also does not flinch from asking his people to pay it.

Despite his professional demeanor, he shows genuine respect for Luther's choices. His parting words about courage suggest a leader who values moral clarity alongside operational effectiveness.

Key Relationships

Luther Pawthorne

Ramshorn serves as Luther's handler for the Rook operation. Their relationship is professional--Ramshorn assigns dangerous missions and Luther executes them--but Ramshorn's final validation suggests genuine respect for Luther's character beyond his operational value.

Jack Reacher

Ramshorn commands the ZSI field teams, including Reacher's unit. The briefing scenes show the chain of command: Ramshorn provides intelligence and objectives, field teams execute.

Key Quotes

• "This is not a rescue mission." (S03E01)
• "Was it worth it?" (S03E08)
• "What you did at City Hall. The press room. The confession. It took courage. Don't let anyone tell you otherwise." (S03E08)
• "You're going domestic." (S04E03)
• "Take care of him. And let him take care of you." (S04E03)

Trivia

• Ramshorn is a markhor, a large species of wild goat native to mountainous regions--an unusual species choice that emphasizes his seniority and authority.
• He has fifteen years of experience running ZSI.
• His office contains commendations and photographs suggesting a long career of service.
• The dismantling of SAD under his watch represents a significant institutional change forced by the Lionheart crisis revelations.